Postage/Shipping

POSTAGE, SHIPPING AND PACKAGING COSTS:
Domestic - Australia-wide:
  • Orders will be dispatched within 14 days providing all information is correct and unless otherwise notified.  We will notify you on receipt of your order if temporarily out of stock of either the specific item or the colours required to make the same, which could potentially result in a delay.
  • Orders addressed for delivery within Australia will be sent via Sendle or via Australia Post.  Depending on the weight and size of the package, postage/delivery fees will be calculated accordingly.  Any overcharge made will be refunded to you on completion of the order.  Alternatively, if the dimensions or weight of the package mean a higher rate needs to be charged, we will contact you to obtain your approval for the same prior to dispatch.
  • *NB: Although beads are not particularly heavy, sometimes the dimensions of the beads may change the shipping options that are available.  Mostly, they can be sent as a large letter (in a CD box or similar which is just thin enough to fit into the large letter category).  At other times they require packaging which falls into the parcel post category for size rather than weight.  
International:
  • Orders will be dispatched within 14 days providing all information is correct and unless otherwise notified.  We will notify you on receipt of your order if we are temporarily out of stock of either the specific item or the colours required to make the same, which could potentially result in a delay.
  • Orders addressed for delivery internationally will be sent via Australia Post.  We will estimate postage on receipt of your order and seek to obtain your approval for the same prior to manufacturing or sending.  If you require your purchases to be insured*, please request the same using the customer comment box. We will then estimate and issue a Paypal invoice to you via email.
*PLEASE NOTE:
  • The availability of insurance and the maximum cover limits vary between countries. We will advise you prior to dispatch if we are unable to insure your parcel and may then need to investigate other methods of freight such as international courier services.
  • It is up to you as the customer to select which level of postage you would like to use.
  • If you wish to use an insured service, please contact us to obtain an estimate of cost.  In the event of loss or damage we are not liable to refund you for goods which were not covered by the level of insurance stated.
  • *NB: Although beads are not particularly heavy, sometimes the dimensions of the beads may change the shipping options that are available.  Mostly, they can be sent as a large letter (in a CD box or similar which is just thin enough to fit into the large letter category).  At other times they require packaging which falls into the parcel post category for size rather than weight. 
  • International customers may have to pay import duties, handling fees, etcetera. Generally you would be contacted by your country's postal service to arrange payment of these fees before they will deliver your package to you. We are not responsible or liable for these taxes or fees - you are. Please check with your local postal service or relevant body to see what the current import value thresholds are where you live, and what taxes and/or fees you may be liable for.