Terms and Conditions

Terms and Conditions

Shipping & Delivery:
Domestic - Australia-wide: 
Orders will be despatched within 14 days providing all information is correct and unless otherwise notified.  I will notify you on receipt of your order if I am temporarily out of stock of either the specific item or the colours required to make the same, which could potentially result in a delay.
Orders addressed for delivery within Australia will be sent via Sendle or via Australia Post.  Depending on the weight and size of the package, postage/delivery fees will be calculated accordingly.  Any overcharge made will be refunded to you.  Alternatively, if the dimensions or weight of the package mean a higher rate needs to be charged, I will contact you to obtain your approval for the same prior to manufacturing/despatching.    
*NB: Although beads are not particularly heavy, sometimes they can be sent as a large letter (in a CD box or similar which is just thin enough to fit into the large letter category! ).  At other times they require packaging which falls into the parcel post category for size rather than weight.  
International:
Orders will be despatched within 14 days providing all information is correct and unless otherwise notified.  I will notify you on receipt of your order if I am temporarily out of stock of either the specific item or the colours required to make the same, which could potentially result in a delay.
Orders addressed for delivery internationally will be sent via Australia Post.  I will estimate postage on receipt of your order and seek to obtain your approval for the same prior to manufacturing or sending.  If you require your purchases to be insured*, please request the same using the customer comment box. I will then quote and issue an Paypal invoice to you via email. 
*PLEASE NOTE: The availability of insurance and the maximum obtainable cover varies between countries. I will advise you prior to despatch if I am unable to insure your parcel and may then need to investigate other methods of freight such as international courier services.
Privacy & Security
To guarantee safety and confidentiality this store uses Secure Socket Layer (SSL) encryption technology for purchase transactions which ensures the maximum security of your details. When you enter our "Secure Order Form" the SSL padlock will be displayed locked at the bottom of the screen which indicates that your details are secure. This is the industry standard for transferring confidential information over the Internet. It encrypts all of your personal information, including credit card number, name and address, so that it cannot be read or accessed by others as the information travels over the Internet. As a result, shopping through this store using SSL encryption technology is actually safer than offering your credit card details over the phone or sending them through the mail.
I am committed to protecting your privacy. I only use the information I collect on this site to make shopping at Northcoast Beadmakers/Kimmyg possible. I do not and will not ever sell, trade, or rent your personal information to others for any reason whatsoever.
Returns & Replacements
I take great care to package your purchase so that it will reach you in perfect condition. I accept no responsibility for goods damaged in transit. I will gladly accept exchange or store credit, but **NO REFUND on items other than those specified in 'Authorised Returns' policy detailed below.  This is particularly pertinent when I am making beads specifically for your order.   Only items purchased from this web site may be returned. The items must be in original new condition and in original packaging.
To return items, first contact me by email (kg@kimmyg.com.au) or telephone (+61754763999) within 7 days of receipt of order.  I will not accept any COD. I strongly recommend that you insure your returned items as I will not be held responsible for lost or damaged goods. Postage/delivery charges and insurance for returned items are your responsibility.
Exchange items : You will be charged normal postage and AUD$2.50 handling fee for any and all exchanged items sent.
Store credit : Your store credit will be the amount remaining after deduction of normal postage and AUD$2.50 handling fee for each item.
** Authorised returns: 
Authorised returns applies only to finished jewellery items. Authorised returns allow for a customer to purchase goods with a money back guarantee in order to view the items first hand and to therefore ensure customer satisfaction. The period allowed for authorised returns is 7 days within Australia and 21 days for overseas customers. Only items purchased from this web site may be returned. The items must be in original new condition and in original packaging.
Ordering: 
Please understand that many of the products listed will be made specifically to meet your order requirements.  When this is the case, returns will not be accepted because the items do not meet your requirements.  The items will only be given 'authorised return status'  when they are faulty.  I have listed colours and provided a downloadable colour chart for Effetre/Moretti colours, and have also stated that monitors do display colours differently, etched transparent beads do tend to have intensified colour whilst opaque colours tend to appear slightly lighter.  Authorised returns applies only to finished jewellery items.  Authorised returns allow for a customer to purchase goods with a money back guarantee in order to view the items first hand and to therefore ensure customer satisfaction. The period allowed for authorised returns is 7 days within Australia and 21 days for overseas customers. Only items purchased from this web site may be returned. The items must be in original new condition and in original packaging.
Payment, Pricing & Promotions
All prices are listed in Australian Dollars. GST will not be charged. All product prices on this site are only for the Northcoast Beadmakers online catalogue. You may find other sources where prices differ from this site.
Currently I can accept VISA, Mastercard, Paypal OR Direct Deposit (Australian Buyers only).  
If you prefer not to send your credit card details over the Internet the "Secure Order Form" also offers payment options for mailing a cheque or phoning through your credit card details (Telephone +61 7 54763999).
Import Duties and Taxes
For international customers please note that all customs duties, levies or taxes are the responsibility of the purchaser.
Incorrect shipments and Manufacturing Defects
I will repair any manufacturing defects and replace any incorrectly sent items at no charge. Shipping charges will be refunded in the event of manufacturing defects or an incorrect shipment only. Glass beads cannot be guaranteed against damage/breakage once the item has been worn, however, in some instances I may be able to repair your item for you and replace a damaged or broken bead. All glass beads available on this site have been kiln annealed.
To return items first contact me by email
To request a return authorisation, please contact me via email (kg@kimmyg.com.au) within 7 days of receipt of order. Please complete the slip provided (which will be sent with your goods when they are are shipped) and return it along with the items by postage pre-paid. I will not accept any COD.  If the items are genuinely faulty, you will receive a full credit for the same via Paypal, although that will not include the freight/postage charges, only the credit for the items.   
Viewing Orders
Should you wish to be able to review your orders, you should create an account which will then enable you to see your order history, etcetera.  
Updating Account Information
Please do ensure that you keep your account information up to date as I cannot be held responsible if I am unable to contact you.